Charbel Farhat

Operations Director | Tech-Driven Leader | Startup Scaling Expert

📍 Remote ✉ Email 📞 Mobile 🔗 Linkedin

BRIGHT MILLENNIUM Sep 2019 – Present

Operations Director | Scaling Tech-Driven Startups KSA - Riyadh

KSA - Riyadh

Built from scratch: Created operational frameworks for 5+ startups, helping them launch 40% faster while cutting onboarding costs by 30% through smart automation.
AI that works for teams: Brought in predictive analytics and RPA tools that reduced manual work by 30%, letting our team focus on strategic growth instead of repetitive tasks.
Smarter sales pipelines: Redesigned our payment and sales funnels using data from A/B tests, which boosted conversions by 25% and increased average deal size by 18%.
Partnerships that deliver: Managed a $2M+ network of vendors and affiliates, negotiating contracts that improved service levels by 40% while reducing costs.
Products users love: Worked hand-in-hand with engineering teams to launch 3 flagship products on time, earning NPS scores of 75+ from happy customers.

IDEX TELECOM Sep 2013 – Aug 2019

Project Manager | Delivering Complex Telecom Solutions KSA - Riyadh

Projects that impress: Led 15+ enterprise projects (avg. $500K budget) with 98% client satisfaction, including a major migration for Mobily and Zain Telecom serving combined 15M+ users with more than 1000 vendors.
Working smarter: Introduced Lean methods that helped us deliver projects 20% faster while improving team productivity by 30%.
Bridging the gap: Became the go-between for engineers and executives, reducing miscommunications by 60% through clearer roadmaps.
Savings that matter: Renegotiated vendor deals to save $250K/year while maintaining our 99.9% uptime promise to clients.

Swiss Business School (2020)

La Sagesse University (2012)

Google (April 2020)

Sanad Children's Cancer Support Association (Dec 2015)

Zain Telecom KSA (Nov 2014)

Saudi Council of Engineers